ABOUT US

International Associates Limited does not receive funding from the government or any other source. Our income comes from client fees alone. This dependence on the market ensures our fees are competitively priced and our service attractive.

All senior management are also qualified lead auditors who have extensive practical Quality Assurance experience from careers in industry. This gives an in-depth knowledge of the problems the industry faces and client assessment demands.

We are forward thinking. Our approach to the market and client service is a modern one. Our on-line systems ensure that bureaucracy is kept to a minimum, thus reducing the possibility of mistakes and ensuring turnaround of certificates is efficient.

Being self-financing, depends on our clients. We understand their needs and feelings and welcome their comments. Client feedback is also integrated into our business planning systems and procedures.

Defining the manner in which audits are conducted. Audits are planned prior to arrival on-site and auditors briefed. The activities to be performed follow a scheduled timetable which is given to the client well in advance of the audit date.

The entire audit is carried out in a manner to ensure client satisfaction with our service. Any complaints received are reviewed by our independent impartiality committee made up of industry experts.

We use data synchronisation through our online portal throughout the entire certification process, which greatly improves efficiency and reduces time and costs.

We have an online portal for clients to access their records from any location, without the need to make data requests.

Our audit teams are not only well qualified to carry out the assessment; they also have industry experience and knowledge in the client’s business sector. They understand the problems people may have and can suggest possible solutions to help improve the system.

On completing the audit, a meeting is held with the client during which the results are explained. The client is asked to confirm the findings and is given the opportunity to clarify any misunderstandings affecting the result. All clients have the right to make a complaint about our service or lodge an appeal regarding the findings. All complaints and appeals are reviewed by the IA impartiality committee.

Our certificates are recognized worldwide and accepted by the governments of all the major trading nations of the world.

We are currently developing a web-based certification verification system, which will allow the validity of certificates to be verified.